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We are always at your disposal! If you have any questions or doubts, write to us and you will be contacted as soon as possible.
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Are the products sold by Dimora original?
Dimora is an official retailer of all brands available on our site. The products you have purchased come directly from the manufacturer and will be accompanied by instruction manuals, original packaging and serial numbers, if applicable.
Which payment methods are accepted?
You can pay easily and securely with credit card (via Stripe provider) or bank transfer.
To which countries do you ship?
We are able to deliver all over the world. Shipping availability in the indicated geographical area will always be confirmed at checkout. If there is no shipping rate for your address, you can request a quote by pressing the 'request shipping' button in the checkout.
Are the products 1st choice?
Dimora sell 1st choice products. You will be able to read this information on the packaging of every product you purchase.
Are payments secure?
The payment information you enter when ordering (credit card number, security code) are processed through connections that use Secure Sockets Layer protocol (SSL) and aren't stored in any way on our systems.
How much are the shipping costs?
It depends on the quantity of products you order, their weight and the delivery address of the order. Create your cart, enter your address and calculate shipping costs.
Are the products sold by Dimora covered by a guarantee?
Any products you purchase are provided with a legal Guarantee of Conformity, in compliance with the law set in forth.
Is the product available?
After your purchase we will check product availability with the manufacturer and process your order. If the product is not available, we will indicate alternative and available items, so that we can help you in the realization of your project. If you wish, you can independently check the availability of the item by contacting the manufacturer to check availability in stock.
Is the product discontinued?
If you are looking for a discontinued product and it can be purchased on our website, before ordering, contact the manufacturer to check stock availability. If it’s not available, write to us on the contacts page the name of the discontinued collection so we can remove it from our catalogue.